Department Systems Liasion – Housing and Employment

The Role:

The Director of Transitional Housing oversees the delivery and execution of supportive services to residents of CCC’s apartment communities. Supportive services include resident services as well as an array of specialized supportive programs across transitional platforms. The position provides direct supervision to leaders within the department, oversees development of new programs, and serves as liaison to funders and This position is responsible for the configuration, optimization and support of client-centered departmental information systems for the purpose of improving effectiveness and efficiency, supporting an integrated experience of care. The Department Systems Support Partner, in coordination with the Supportive Housing, Employment, and IT teams, supports the stabilization and scalability of Apricot and any other Housing and Employment systems utilized. This role works in a collaborative environment to develop efficiencies, optimize business processes, and document processes and procedures to ensure integrity of data, system structure, and performance. Provides systems training to end users.community partners. Provides oversight of Transitional & Stabilization Housing Program requirements, including contractual management and reporting. Ensures that all Transitional & Stabilization Housing lines of business including re-integration, peer services, recovery and homelessness, and permanent supportive housing are aligned with agency mission and strategic plan. The position is part of CCC’s Supportive Housing and Employment Services leadership team.

Essential Duties and Responsibilities:

• Guide the vision and direction for how client software systems should be utilized by the business lines to include implementations, initiatives, and best practices.
• Collaborate with business leaders on process definition, quality improvement projects, performance, and best practices.
• Build consensus around best practices as it relates to use and deployment of applications.
• Oversee, monitor, and authorize workflow governance.
• Work to create an integrated experience across clients’ service pathways.
• Coordinate system life cycle management with IT and end users (e.g. enhancements, pipeline for resolution of reported issues/requests, etc.).
• Ensure required data elements for metrics are captured in forms/workflows and support key performance indicators (KPI).
• Lead change initiatives and manage the human side of technology implementations to include project management of technology change initiatives.
• Evaluate new system features released by vendor and recommend to leadership how to best leverage to meet the needs of the business.
• Triage, analyze, and prioritize system enhancement requests from users, stakeholders, etc. and act as a liaison with IT, advocating for client and staff needs.
• Perform data analytics and report building.
• Be the lead subject matter expert in Supportive Housing and Employment systems by researching and assessing technology needs, identifying systems/process improvements, and delivering technological solutions that support operational excellence.
• Develop and maintain audit processes to analyze and identify data issues and maintain data integrity.
• Develop process diagrams, use cases, test plans/UAT, and training documentation as needed.
• In collaboration with business users, IT, HR, and other support functions, create and update training curriculum and content for existing and new systems. Provide on-boarding and on-going training to users.
• Assist in leading and supporting an advisory group to gather broad-based input in the design of Supportive Housing and Employment systems.
• Adhere to all state and federal privacy regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in relevant field and 7 years of experience in supportive housing; OR Associate’s degree and 8 years of experience in supportive housing; OR 9 years of experience in supportive housing.
• Five years of supervisory experience required.
• Computer literacy.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall no
• Bachelor’s degree in Business Administration, Systems Administration or closely related field and 2 year of work experience in the housing and/or employment field to include significant systems and/or technical work or Associate’s degree in Business or trade school certificate in an IT related field with 3 years of work experience in the housing and/or employment field to include significant systems and/or technical work or 4 years of work experience in the housing and/or employment field to include significant systems and/or technical work
• Experience with Apricot database system strongly preferred.
• Good understanding in user experience and interface design and development.
• Strong analytical skills and data-driven thinking gained through prior hands-on business analysis and/or report creation work.
• Proficient in computer systems (Microsoft Office Suite, Outlook, SharePoint, etc.)
• Proficient in project management tools (e.g. JIRA, Confluence, etc.)
• Must pass a pre-employment drug screen and background check.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency’s policies of non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations, treating each individual with respect and dignity.
• t, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass initial Annual Drivers training and then pass annual Recertification training.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles, and sexual orientations and treat each individual with respect and dignity.

Skills and Abilities: 

• Ability to work effectively as a team member and to promote trust, collaboration and partnership with internal users, stakeholders, vendors, and other CCC staff.
• Skilled in effective consensus building and ability to influence cross-functional teams without formal authority.
• Ability to communicate clearly and concisely both orally and in writing with a diverse population, including technical writing, interpersonal skills, and speaking to groups of employees.
• Sound decision-making skills and excellent professional judgement.
• Ability to demonstrate a high degree of independence, initiative, organization, and attention to detail
• Ability to develop training materials and train end users, and skilled in connecting with staff both on an individual basis as well as in large groups.
• Ability to demonstrate exceptional discretion, judgement, integrity, and confidentiality when dealing with personnel issues, financial issues, and intellectual property.
• Ability to work independently and as part of team.
• Must be able to manage time and meet deadlines, and work under pressure.
• Ability to prioritize multiple tasks and organize large amounts of information.

Benefits Offered: 

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.  
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion. 
• Comprehensive Medical, Vision, and Dental insurance coverage. 
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance! 
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission through innovative outcome-based strategies that support personal and community transformation.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

EQUAL OPPORTUNITY EMPLOYER

CCC’s Most Recent Annual Report (2022)

CCC’s 2023-2026 Strategic Plan