Human Resources Partner
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through innovative outcome-based strategies which support personal and community transformation.
The HR Partner is both a strategic and hands-on role responsible for engaging in human resources management to support assigned departments; while facilitating alignment between program objectives, management needs, and employee fulfillment. The HR Partner maintains thorough knowledge of assigned department operations, funding structure, legal and regulatory landscape, workforce challenges, and culture to provide effective guidance to HR management decisions and processes that utilize current and innovative strategies.
- Act as a single point of contact for the employees and managers in assigned departments. Ensure high-quality, consistent, and legally compliant HR support by resolving inquiries or directing to the appropriate HR team member. This requires regular travel to various CCC locations with consistent office hours at these sites.
- Manage and resolve complex employee relations issues. Respond to employee complaints and requests for support in a timely manner.
- Provide day-to-day performance management guidance to members of management (coaching, counseling, career development, disciplinary actions).
- Conduct objective and thorough workplace investigations and take appropriate corrective actions according to agency polices and the collective bargaining agreement, maintaining thorough documentation of all investigations and actions.
- Communicate effectively with HR Leadership and HR Team to ensure consistent application of CCC policies and collective bargaining agreement across the agency.
- Build thorough knowledge of assigned department operations, funding structure, legal and regulatory landscape, workforce challenges, and culture to provide effective guidance to management decisions and processes.
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
- Maintain current knowledge of innovative and evidence-based management and human resource practices and make recommendations for improvement at the department and agency levels.
- Work closely with management and employees to improve work relationships, build morale, increase productivity, and increase retention.
- Analyze trends and metrics in partnership with the HR Team to develop solutions, programs, and policies.
- Communicate changes in agency personnel policies and procedures with assigned department staff and ensure proper compliance is followed.
- Work proactively with department management to anticipate workforce needs, perform job analysis, and develop appropriate job descriptions consistent with agency guidelines.
- Actively support communication and positive professional relationships within the assigned departments and across the agency.
- Assist with Leave and Worker’s Compensation claims and return to work plans for assigned departments.
- Assist HR Leadership in responding to union grievances.
- Provide mediation to staff experiencing workplace conflict.
- Ensure agency compliance with the Alcohol and Drug Free Workplace policy. This involves partnering with management to determine the need for reasonable suspicion urine analysis (UA) and administering UAs when necessary.
- Respond to Employment Department inquiries from assigned departments and attend unemployment hearings when necessary.
- Assist the HR Department in developing and implementing the HR Strategic Plan.
- Conduct regular Harassment Free Workplace, Management, and other relevant internal trainings to CCC staff and management.
- Act as a positive, collaborative, and solution-focused member of the HR team.
- Cross-train and provide back up to other areas of HR when needed.
- Assist in improving all HR processes through recommendations, research, and implementation.
- Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
- Perform other duties as assigned.
- Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnership between programs and the Human Resources department.
- Organizational skills.
- Ability to maintain objectivity and composure in difficult situations.
- Ability to balance adherence to CCC’s mission of support and growth with the business needs of the organization.
- Ability to assist and act in a confidential manner.
- Knowledge of the use of computer software including, but not limited to Windows, SharePoint, and employee databases.
- Excellent communications skills, both oral and written.
- Advanced knowledge of applicable employment and labor law.
- Ability to work as a team member.
- Sufficient manual dexterity and physical ability to perform assigned tasks.
- Ability to work independently.
- Must be able to manage time and meet deadlines.
- Must be able to work under pressure.
- Ability to remain solution-focused and respectful in all interactions with staff, co-workers, vendors, and clients.
- Ability to maintain accurate records and necessary paperwork.
- Ability to perform arithmetic computations.
- Ability to understand and follow oral and written instructions.
- Bachelor’s Degree in Human Resources, Psychology, or a related field or an equivalent combination of relevant skills and experience.
- Minimum of five (5) years working in a management-level HR position required. Experience working at or with a non-profit strongly preferred.
- Working knowledge of multiple human resource disciplines, including compensation practices, organizational development, employee and union relations, diversity, performance management, and federal and state respective employment laws.
- Experience with a unionized workforce is preferred.
- Advanced knowledge of employment and labor laws required.
- Advanced computer experience, including Word and Excel.
- Must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
- Must be able to pass a pre-employment drug test, TB test, and background check. DHS clearance preferred.
- If in recovery, must be currently clean and sober.
- Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
- Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
- Must be able to climb stairs several times a day.
- Must adhere to agency policies of non-discrimination.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations, treating each individual with respect and dignity.
Benefits: Central City Concern offers an incredible benefits package to our employees:
- Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution.
- 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.