Quality Business Partner I

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Mission and Vision:

The overarching goal of the Quality Business Partner I role is to enhance the quality and effectiveness of CCC’s service lines. This role focuses on ensuring that services provided are of the highest quality, safe, effective, and client-centered. By improving quality metrics and performance, the Quality Business Partner I directly impacts CCC’s strategies in transforming the lives of individuals and the community.

Role Contribution:

The Quality Business Partner I supports CCC’s mission by partnering with service lines to implement best practices and continuous quality improvements. By maintaining high standards and fostering a culture of excellence, the role helps create an environment where both clients and staff can thrive.

Key Aspects of the Role Supporting the Goal: 
  • Quality Improvement: Implementing and managing quality metrics, facilitating performance improvement projects, and ensuring high standards across all service lines.
  • Regulatory Compliance: Ensuring adherence to accreditation standards and regulatory requirements, thereby maintaining the integrity and credibility of CCC’s services.
  • Operational Excellence: Leading process improvements, training staff, and developing sustainment plans to ensure long-term success and efficiency in service delivery.

 

Growth & Development:

The Quality Business Partner I role at Central City Concern offers extensive opportunities for growth and development in quality and project management, data analysis, leadership, regulatory compliance, and strategic planning. By engaging in continuous learning and collaboration, individuals in this role can advance their careers and contribute significantly to the organization’s mission and vision.

Team Dynamics:

The team dynamics and working environment emphasize collaboration, support, and a shared commitment to excellence. The Quality Business Partner I will be part of a dedicated team within the Office of Integration and Innovation (OII) and the Quality team, working closely with service line leaders, program staff, and external partners to achieve organizational goals.

Ideal Candidate Profile – Experience & Skills
Years of Experience:
  • With a Master’s Degree in a relevant field (social work, public health, public administration, business, etc.): 3 years of experience with quality or project management.
  • With a Bachelor’s Degree in a relevant field and at least one professional certification (such as Lean/Six Sigma Green Belt or human-centered design): 3 years of experience with quality or project management.
  • With a Bachelor’s Degree in a relevant field (without additional certification): 5 years of experience with quality or project management.
Essential Technical & Soft Skills 
  • Expertise in quality assessment and problem analysis.
  • Advanced analytic skills for data assembly and statistical analysis.
  • Knowledge of quality standards such as Joint Commission, CARF, or NCQA Patient-Centered Medical Home.
  • Understanding of pay-for-performance programs.
  • Advanced leadership and coaching skills.
  • Strong decision-making and professional judgment.
  • Excellent interpersonal and communication skills.
  • High adaptability and flexibility.
  • Proficiency with Microsoft Office and workflow diagramming tools (e.g., Lucid, Visio).
Preferred Certifications:
  • Lean/Six Sigma Green Belt
  • Human-centered design
Cultural Fit

The role requires a strong ability to build and maintain relationships with colleagues, clients, and stakeholders. Balancing relational skills with strategic thinking is crucial. A warm and approachable demeanor is essential to create a supportive atmosphere. Ensuring that everyone feels supported and understood is a priority.

Leadership & Collaboration

The ability to lead, mentor, and collaborate with team members is vital. Cross-functional skills are required to work effectively with different parts of the organization.

 

Key Responsibilities

  1. Improved Quality Metrics and Performance
    • Description: Enhance the performance of CCC’s service lines by identifying, developing, and managing quality and pay-for-performance metrics. This includes analyzing performance trends, facilitating performance improvement projects, and supporting the development of internal quality metrics to align with strategic priorities.
    • Impact: Ensuring that service lines not only meet but exceed applicable quality standards, leading to better outcomes for clients and improved operational efficiency
  2. Regulatory Readiness and Compliance:
    • Description: Ensure that CCC’s programs and services adhere to all relevant accreditation standards and regulatory requirements. This involves conducting readiness assessments, preparing for accreditation reviews, and developing policies and procedures to address any gaps or risks.
    • Impact: Maintaining compliance with external standards and regulations, which is essential for organizational credibility, funding, and the ability to deliver high-quality services to clients.
  3. Operational Excellence and Continuous Improvement:
    • Description: Lead and facilitate operational excellence and quality improvement projects within CCC’s service lines. This includes designing and implementing process improvements, developing training materials, and creating sustainment plans for new programs.
    • Impact: Fostering a culture of continuous improvement and operational excellence within the organization, leading to more effective and efficient service delivery, better client outcomes, and enhanced staff performance and satisfaction.
Behavioral Health Focus:

Overview:
In the development stage, the primary focus for Behavioral Health is less on metrics and more on building proactive standards and work standardization. This includes a strong emphasis on designing and testing models, policies, and procedures, as well as implementing improvement cycles. 

Key Responsibilities:
  1. Standardization and Improvement Cycles:
    • Design and Test Models: Develop and test models for effective policy procedures and work processes.
    • Implement Standardization: Focus on standardizing procedures and practices to ensure consistent and high-quality service delivery.
  2. Proactive Standards Development:
    • Policy and Procedure Development: Assist in creating and refining proactive standards and policies that guide behavioral health services.
    • Work Standardization: Ensure that standard operating procedures are documented and followed across all relevant functions.
  3. Management and Leadership:
    • Manage Improvement Projects: Oversee and manage improvement projects for a period of 12-18 months, ensuring that they are effectively executed and lead to tangible improvements.
    • Forward Planning: Develop and implement strategic plans to guide the direction of behavioral health initiatives.
  4. Interpersonal Engagement and Decision-Making:
    • High Emotional Intelligence (EQ): Engage with individuals and teams using high emotional intelligence, ensuring that interactions are effective and supportive.
    • Cultural Sensitivity: Work with culturally specific groups, helping them make effective decisions and manage discomfort in change processes.
Key Qualities and Skills:
  • Strong Interpersonal Skills: Ability to engage with people effectively, demonstrating warmth and support.
  • High Emotional Intelligence: Use emotional intelligence to understand and manage interpersonal relationships judiciously and empathetically.
  • Decision-Making Abilities: Assist culturally specific groups in making effective decisions and managing discomfort in change processes.
  • Proactive Management: Manage and guide improvement projects effectively, ensuring that goals are met and projects are completed on time.
  • Strong Leadership: Possess a strong personality to lead and influence teams while maintaining a supportive and engaging approach.
Focus Areas for the Next 12-18 Months:
  • Building Standards: Establish and refine proactive standards for behavioral health services.
  • Work Standardization: Ensure consistent application of standardized work processes.
  • Improvement Cycles: Implement and manage improvement cycles to enhance service delivery and outcomes.
  • Effective Management: Manage projects and initiatives effectively, providing direction and support to ensure success.

By focusing on these key areas, the Behavioral Health unit aims to create a strong foundation of proactive standards and standardized practices, leading to improved service delivery and outcomes for the community.

Benefits at Central City Concern are offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

  • Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
  • Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
  • 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
  • Sabbatical Program offering extended time off at years 7, 14, and 21.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all responsibilities within this role. A full position description will be provided if invited to an initial interview.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

If you’d like to learn more about this position or apply, please reach out to Bob today!

Bob Diers

Executive Recruiter

(469) 223-5340