Program Manager of Mental Health Integrated Housing Services
Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through innovative outcome-based strategies which support personal and community transformation.
CCC is seeking a Program Manager of Mental Health Integrated Housing Services.
The Program Manager of Mental Health Integrated Housing Services is responsible for the day to day operations and supervision of three clinical teams that are embedded at housing sites. The Program Manager will have specific program development focuses as identified by the Clinical Director.
The Integrated Mental Health and Housing teams are in a unique clinical role where they are situated in housing the site. The sites span across the city including 2 locations in Old Town; Golden West building, Bud Clark Commons, and one location on the East side of Portland-Cedar Commons. The teams serve as a primary source of care coordination and clinical care that is person centered, population driven, data driven & evidence based to ensure the full range of client needs is met.
- Coordinate and monitor operation of program; including adequate and appropriate staffing, ensuring the continuation of clinical services, including access and referrals.
- Build and develop collaborative teams with CCC Supported Housing staff.
- Monitor clinical compliance with all CCC policies and procedures, and contractual requirements. Implement new policies and procedures when they are approved.
- Develop and implement additional policies and procedures as needed to ensure effective operations.
- Monitors employee productivity, documentation and insurance authorizations.
- Collaborate with other CCC Health Services program managers in appropriate internal triage and referral processes.
- Work to establish and refine a care team model with clearly defined roles, in which each team member is working at the top of the staff’s license/credential.
- Be liaison with partnering agencies and programs.
- Participate in clinical staff meetings and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual treatment plans for clients.
- Oversee compliance with grants and contracts.
- Oversee program budget and participate actively in operational and financial performance.
- Risk assessment and evaluation
- Process client grievances.
- Participate in setting goals and objectives for clinic site, facilitating the achievement of those goals, evaluating progress, and modifying processes and/or objectives as needed based on objective data.
- Review, code, and process all invoices, time sheets, requisitions, and check requests, and forward to CCC Administrative Office in a timely manner per Accounting and HR policies.
- Provide and document at least 2 hours of supervision per month for each full-time staff member supervised. The two hours must include one hour of face-to-face contact for each person supervised, or a proportional level of supervision for part-time staff providing clinical or other support services to clients.
- Supervise Clinical Supervisors and staff as assigned.
- If licensed, provide licensure supervision to staff pursuant to the standards of the individual licensure boards.
- Ensure clinical privileging requirements are met for all direct reports pursuant to CCC’s Privileging Policy.
- Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
- Master’s degree in human services field and two years’ post Masters experience in healthcare or community mental health programs. SMI experience required.
- This position requires a QMHP credential either through Mental Health & Addiction Certification Board of Oregon (MHACBO) or by obtaining and maintaining active internship or licensed with an eligible Oregon licensing board.
- Minimum two years of progressively responsible clinical and administrative experience
- Must demonstrate competence in leadership, program planning and budgeting, fiscal management, supervision of program staff, personnel management, program staff performance assessment, use of data, reporting, program evaluation, quality assurance, and developing and coordinating community resources.
- CADC III /LPC/LCSW preferred.
- Advanced knowledge and skills in counseling and assessment techniques with individuals and groups including assessing for risk of danger to self and others.
- Advanced knowledge and skills in mental health treatment methods, Evidenced Based Practices and crisis intervention.
- Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
- Knowledge and skills in chemical dependency treatment methods and crisis intervention.
- Working knowledge of Assertive Community Treatment, Integrated Dual Diagnosis, Recovery Models of treatment and Trauma Informed Care.
- Must have current CPR certification.
- If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.
- Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
- Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
- Must pass pre-employment drug screen, TB test and background check. This includes clearance by the DHS Background Check Unit.
Benefits: Central City Concern offers an incredible benefits package to our employees:
- Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution.
- 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance.
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all responsibilities within this role. A full position description will be provided if invited to an initial interview.
CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.