Quality Business Partner II

Mission and Vision:

The overarching goal of the Quality Business Partner II role is to drive and sustain high-quality standards across service lines, ensuring all programs and services are safe, effective, client-centered, timely, efficient, and equitable. By partnering with service line leaders and staff, the Quality Business Partner II fosters a culture of continuous improvement, regulatory compliance, and operational excellence. This role supports the organization’s mission to end homelessness through outcome-based strategies and contributes to personal and community transformation by enhancing the quality and impact of services provided to individuals and families affected by homelessness, poverty, and addictions.

Growth & Development:

This role offers numerous opportunities for professional growth, including:

• Advanced Project Management Skills: Manage complex quality improvement projects across various service lines.
• Leadership and Coaching: Enhance leadership abilities by coaching and mentoring team members and staff.
• Data Analysis and Business Intelligence: Strengthen analytic skills through performance trend analysis and quality metrics.
• Regulatory Knowledge and Compliance: Deepen understanding of accreditation standards and regulatory requirements.
• Quality Improvement Expertise: Master quality improvement frameworks such as Lean Six Sigma and PDSA cycles.
• Interpersonal and Communication Skills: Engage with diverse stakeholders and enhance communication abilities.
• Strategic Planning and Performance Improvement: Contribute to strategic planning with quality-related insights and recommendations.
• Technological Proficiency: Increase proficiency in using various software tools, including electronic medical records and workflow diagramming tools.

Team Dynamics

The team dynamics and working environment emphasize collaboration, support, and a shared commitment to excellence. The Quality Business Partner II will be part of a dedicated team within the Office of Integration and Innovation (OII) and the Quality team, working closely with service line leaders, program staff, and external partners to achieve organizational goals.

Ideal Candidate Profile – Experience & Skills

Years of Experience:

Minimum of 5 years of experience in quality or project management in a healthcare, social services, or safety net setting.

Essential Skills:

• Advanced Quality Assessment and Problem Analysis: Expertise in using structured tools for assessing quality and analyzing problems.
• Advanced Analytic Skills: Proficiency in data assembly, advanced statistical analysis, and visual representation of analysis conclusions.
• Knowledge of Quality Standards: Familiarity with standards like Joint Commission, CARF, or NCQA Patient-Centered Medical Home.
• Understanding of Pay-for-Performance Programs: Knowledge of pay-for-performance or value-based reimbursement program structures.
• Leadership and Coaching: Advanced leadership skills, including coaching, facilitating, and training.
• Decision-Making and Professional Judgment: Strong decision-making skills with excellent professional judgment.
• Interpersonal and Communication Skills: Excellent customer service and advanced communication skills.
• Adaptability and Flexibility: Highly adaptable with a capacity to apply past learning to novel situations.
• Technological Proficiency: High computer literacy and proficiency with Microsoft Office and workflow diagramming tools.

Preferred Certifications:

• Lean/Six Sigma Black Belt
• Certified Professional in Healthcare Quality (CPHQ)
• Other relevant certifications related to quality or project management in healthcare

Cultural Fit

Qualities and values that align with the team and company culture include a commitment to excellence, adaptability, collaboration, and a passion for continuous improvement. Ideal candidates will demonstrate strong leadership, a collaborative spirit, and the ability to mentor and guide team members.

Key Responsibilities

• Develop and Manage Quality and Pay-for-Performance Metrics: Identify and evaluate quality metric programs, represent CCC in external meetings, and support internal quality metrics development.
• Provide Quality-Related Business Analysis and Insights: Analyze performance trends, support operational performance reviews, and develop revenue forecasts.
• Support Regulatory Readiness and Oversight Activities: Evaluate accreditation standards, conduct readiness assessments, and facilitate accreditation applications.
• Lead Operational Excellence and Improvement Projects: Identify and prioritize projects, design and facilitate process improvements, and develop service blueprints.
• Act as Quality Subject-Matter Expert in Major Organizational Projects: Ensure compliance in service design activities and develop sustainment plans.
• Coach and Train Program Leaders and Staff: Design quality improvement training materials and lead training sessions.

Specific Projects and Initiatives

• Behavioral Health Service Line Development: Focus on building standards, proactive model design, policy testing, and work standardization over the next 12-18 months.
• Clinical Quality and Safety Improvement: Work with nursing and pharmacy teams to improve clinical protocols, patient safety, and care delivery settings.

Clarified Expectations

• Timeliness and Accuracy: Ensure all metrics analyses and projects are delivered on time and meet accuracy standards.
• Quality and Compliance: Maintain high standards of quality and ensure compliance with regulatory requirements and accreditation standards.
• Effective Communication and Leadership: Demonstrate strong communication skills and provide effective leadership and coaching to staff and leaders.

3 Outcomes for the Role:

Improved Quality Metrics and Performance:

• Achieve and exceed quality standards across assigned service lines by effectively implementing and managing quality and pay-for-performance metrics. This includes facilitating performance improvement projects and leading the annual process of selecting quality plan metrics and setting performance goals.

Enhanced Regulatory Compliance and Readiness:

• Ensure that programs and services adhere to accreditation standards and regulatory requirements through thorough evaluations, readiness assessments, and the development of compliant policies and procedures. This outcome also includes preparing for accreditation reviews and managing corrective actions post-review.

Operational Excellence and Continuous Improvement:

• Drive operational excellence by identifying, prioritizing, and executing quality improvement and operational excellence projects. This includes designing and facilitating process improvements, developing and updating service blueprints, and providing training and support to program leaders and staff to sustain ongoing improvements.

Benefits at Central City Concern are offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.