Program Supervisor III, SH

The Role:

Central City Concern is seeking a Program Supervisor III.

This position will be responsible for the supervision of the Karibu Culturally-Specific Stabilization staff and the day to day operations of this program. The program will support 15 dormitory style beds for African American / Black men seeking to stabilize in the early stages of their recovery in a comprehensive, person-centered, and integrated program. The Karibu Supervisor is responsible for ensuring CCC is supporting the contract requirements of this program; and includes providing supervision to peer specialists, case managers, and assistant case managers as well as collaborating and coordinating with integrated Behavioral Health Service (BHS) and Substance Use Disorder (SUD) programs.

Essential Duties and Responsibilites:

• Supervise Peer Support Specialist, and Assistant Case Management Staff.
• Coordinate and monitor daily operations of staff, ensuring adequate staffing and coverage.
• Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel.
• Plan and facilitate regular staff & partner meetings.
• Co-facilitate interdisciplinary case consultations with clinical and supportive housing staff.
• Maintain effective communication with direct reports, supervisor, tenants and property management staff.
• Oversee appropriate management and maintenance of case management system. Input and maintain accurate records of client’s progress in working toward individualized housing goals using MS Office, Apricot and HMIS.
• Monitor building occupancy and vacancy of beds in order to ensure occupancy is at an optimal level.
• Assist in development and implementation of new program policies and procedures and processes as needed.
• Provide training, assistance and guidance to staff who are assisting clients in working toward the goals of recovery, healthcare connections, income enhancement, obtaining and maintaining permanent housing, and developing self-sufficiency.
• Aid and guide staff who are assisting individuals in completing needs assessments and developing goal driven plans.
• Assist the Associate Director of Supportive Housing as needed.
• Take a collaborative and hands-on approach with team members when difficult client related issues need resolution.
• Oversee and facilitate events as needed.
• Ensure program forms reflecting the current needs of the program are in place.
• Ensure accurate ongoing progress notes are in place.
• Attend clinical staff meetings and case conferences in order to help initiate aftercare plans for clients.
• Ensure proper coordination between Karibu Supportive Housing Staff and BHS and SUDs programs.
• Supervise and monitor all administrative responsibilities of staff in the Karibu program.
• Work as a team member with the CCC staff.
• Develop working relationships with alcohol & drug corrections treatment providers, mental health providers and other outside resources for Karibu clients.
• Monitor client utilization of assigned space.
• Provide reports and other paperwork as required.
• Participate in compliance, quality assurance and quality improvement activities as directed.
• Be available by cell phone 24/7 for all emergencies.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Gather, edit, and refine program boilerplates and impact data. Help to keep files organized and updated.
• Perform related duties as assigned, within the scope of the role.

Skills and Abilities:

• Demonstrated basic knowledge and skills in chemical dependency, mental health and issues of homelessness.
• Ability to work with ex-offenders in groups and as individuals.
• Ability to work as a team member and to establish priorities.
• Ability to display a non-judgmental attitude, and a willingness to learn new skills.
• Ability to work with clients having severe mental health issues, life threatening physical health issues, MR/DD issues and dangerous psychopathy.
• Demonstrated ability to work without supervision.
• Demonstrated knowledge of community and social agencies, and self-help groups.
• Ability to supervise all support staff members.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both verbally and in writing.
• Knowledge of how deal with a combative tenant/client.
• Ability to work in an environment where people may be verbally hostile.
• Ability to work in an environment where people may threaten bodily harm.
• Ability to manage time and meet deadlines.
• Ability to understand and follow verbal and written instructions.
• Ability to work courteously with the general public, tenants, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Ability to learn and apply training instruction.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to effectively communicate with clients, co-workers, corrections personnel, police, courts merchants, the public at large and supervisor.
• Ability to provide leadership.
• Ability to provide advocacy, as appropriate.
• Professional maintenance of appropriate boundaries.
• Ability to establish and maintain cooperative working relationships with those contacted during the course of work.

Minimum Qualifications

• High School diploma or GED required plus two years of experience working with Offender/Re-Entry population, and individuals dealing with chemical dependency, mental health and homelessness.
• One year of supervisory or team lead experience required.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen and background check.
• Must not actively be on parole or probation
• May be required to carry an agency cell phone for work use.  Cell phone will be provided by Central City Concern.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, lift heavy objects and climb stairs several times a day.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a relevant field
• CADC I
• Valid driver’s license preferred. If required to drive, must pass a DMV background check, and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. If required to drive, must pass an initial driver’s training within 60 days of being an approved driver and continued recertification training.

Benefits at Central City Concern are offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to includes base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year!  Accrual amount/rate increases with longevity. 
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 paid Holidays + 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.   

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.